FAQ

Peer Support Centre: We're here to listen.

How is the PSC different from visiting counselling and clinical services?
The PSC operates on a drop in basis and our services are completely free! No intake or appointment is necessary and we offer confidential services, meaning we do not require personal information such as your student ID. The PSC is not staffed by professional psychologists, rather it is student volunteers who support students through supportive listening sessions. The PSC is a short term service, meaning we support students for just one or two sessions. Our volunteers are not equipped to provide long term support or follow up. The PSC does not provide advice. Rather, we empower you to connect to your own resources and strengths to help yourself. We believe that you are the expert in your own situation.

Is there a fee associated?
No, our services are completely free to both students and non-students

What does the PSC do?
The PSC offer supportive listening services to individuals in distress or crisis. No issue is too big or too small. We also provide referrals to both on and off campus resources. Furthermore, we engage in outreach efforts to bring awareness to various stressors that students face, and to end the stigma around mental health and reaching out for support.

Where is the PSC and when is it open?
The PSC is located in SUB (the Students’ Union Building), on the second floor 2-707, across the hall from the health centre. The PSC is open Monday-Friday 9:00am-8:00pm

Can I come back more than once?
The PSC is a short term service. Typically we see students only one time because we do our best to empower you to connect to personal and external resources for this and future stressors. If your situation changes, or you are seeking support for a new issue, we can see you more than once. Also, if you are interested in additional resources, or just don’t feel that your situation has resolved, you can come back to the centre to obtain some more referrals

What can I do if I’m in a medical emergency?
Contact the appropriate health services! The PSC is not a health service. Instead, the health centre in SUB, 911, the University Hospital, or the 24/7 Healthlink are some good options.

Can I make an appointment?
Yes, you can! Appointments are not required, but are an option. Please phone our admin line (780) 492-4268 or email psc@su.ualberta.ca to schedule an appointment

Can I receive a session over the phone?
Yes, you can! We offer the same confidential supportive listening services over the phone on our HelpLine (780) 492-4357

Who do I contact for general information on the PSC?
Please contact the admin line (780) 492-4268 to speak with the Manager or one of the Coordinators. You can also email psc@su.ualberta.ca

What kind of training do PSC staff and volunteers have?
Volunteers who make it through our intensive recruitment process enter into 35 hours of mandatory training. Training is comprised of the following: suicide & crisis intervention training, supportive listening and communication skills, grief education

Can I request a presentation or workshop for my group?
Yes, you can! Please check out our most common workshops and fill out a request form for your group here

Can I come in for a session even if I’m not a current U of A student?
Yes, you can! Our confidential and free supportive listening services are offered in person and over the phone for both students and non-students.

Who can access the service?
The PSC is available primarily to support the campus community. This includes undergraduate students, graduate students, academic staff, non-academic staff, international students, students living on and off campus

What can I talk about during a session?
Any issue that is causing you concern! We provide supportive listening services for any issue at all; no issue is too big or too small. Some of our common concerns include: exam/course stress, relationship concerns, mental health concerns, suicidal thoughts, unhealthy/abusive relationships, loss, identity concerns

How long do session usually last?
Supportive Listening sessions can take up to an hour. If you don’t have that time, we can modify a session for you, but encourage you to stop by when you have the full hour available.

Do I need to provide any personal information?
No, you don’t! We offer confidential supportive listening services both in person and over the phone on our HelpLine (780) 492-4268. Our services are offered on a drop in basis, no intake process is required.

Can I receive a session with a friend?
We are able to see up to two clients at a time, one in each of our two client rooms. We are not equipped to see two clients in one room, so we only do one on one sessions. That said, we do have space at our centre for a friend to wait outside of the confidential client room.

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Contact

Help Line

780-492-HELP
(780-492-4357)

Phone

780-492-4268

Fax

780-492-7267

Email
psc@su.ualberta.ca

Hours

Monday to Friday
Spring/Summer:
9:00am - 5:00pm
Fall/Winter:
9:00am - 8:00pm

Address

Peer Support Centre
Room 2-707
Students' Union Building
University of Alberta
8900 - 114 Street NW
Edmonton, AB
T6G 2J7